Comprehensive privacy notice:
Mezcal Doña Perla, with address in Jose María Morales number 1, Ejutla de Crespo, Oaxaca, Mexico and internet portal www.donaperlamezcal.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:
For what purposes will we use your personal data?
The personal data we collect from you will be used for the following purposes that are necessary for the service you request:
1.-Reply to messages from the contact form.
2.-Shipping of products purchased in this online store.
3.-Send promotional information of the company’s products, as well as offers and discount coupons.
What personal data will we use for these purposes?
To carry out the purposes described in this privacy notice, we will use the following personal data:
1.-Identification and contact data.
2.-Capital and/or financial data.
How can you access, rectify or cancel your personal data, or oppose its use or exercise the revocation of consent?
You have the right to know what personal data we have about you, what we use it for and the conditions of use we give you (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must send a request via email to mezcaldonaperla@gmail.com and must contain:
- Full name of the holder.
- Address.
- Phone.
- Email used on this website.
- Copy of an official identification attached.
- Subject «ARCo Rights»
Description of the subject of the letter, which may be in an enunciative but not limiting way the following: Revocation of consent to process your personal data; and / or Notification of the improper use of the processing of your personal data; and / or Exercise your ARCO Rights, with a clear and precise description of the data to Access, Rectify, Cancel or, Oppose. In case of Rectification of personal data, you must indicate the exact modification and attach the supporting documentation; it is important in case of revocation of consent, that you take into account that not in all cases we will be able to attend to your request or conclude the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will mean that we cannot continue to provide you with the service you requested, or the conclusion of your relationship with us.
In how many days will we respond to your request?
10 days
How will we communicate the answer to your request?
To the same email from where the request was sent.
The use of tracking technologies on our internet portal
We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our page. The personal data we obtain from these tracking technologies are the following:
Identifiers, username and session passwords, Region in which the user is located, Web pages visited by a user.
These cookies, web beacons and other technologies can be disabled. To learn how to do it, consult the help menu of your browser. Please note that, if you disable cookies, you may not be able to access certain personalized features on our website.
How can you know the changes in this privacy notice?
This privacy notice may be modified, changed or updated by new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other causes. We undertake to keep this privacy notice updated on the changes you may undergo and you can always check the updates that exist on the website www.donaperlamezcal.com.
Last update of this privacy notice: 06/24/2024
General information
This website is operated by Mezcal Doña Perla with trade name Mezcal Doña Perla. Throughout the site, the terms «we», «us» and «our» refer to Mezcal Doña Perla with trade name Mezcal Doña Perla offers this website, including all information, tools and services available to you on this site, the user, is conditioned to the acceptance of all terms, conditions, policies and notifications established herein.
By visiting our site and/or purchasing something from us, you participate in our “Service” and accept the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referred to in this document and/or available through hyperlinks. These Terms of Service apply to all users of the site, including without limitation to users who are browsers, suppliers, customers, merchants, and / or content collaborators.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are accepting the Terms of Service. If you do not agree with all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically to verify changes. Your continued use of or access to the website after the posting of any changes constitutes acceptance of such changes.
Section 1 – Online Store Terms
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any law in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
Failure to comply with or breach of any of these Terms will result in the immediate termination of your Services.
Section 2 – General conditions
We reserve the right to refuse the provision of service to any person, for any reason and at any time.
You understand that your content (excluding your credit card information), may be transferred without encryption and involve (a) transmissions across multiple networks; and (b) changes to fit or adapt to the technical connection requirements of networks or devices. Credit card information is always encrypted during the transfer through the networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without the express written permission of us.
The titles used in this agreement are included only for convenience and does not limit or affect these Terms.
Section 3 – Accuracy, completeness and timeliness of information
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be trusted or used as the sole basis for decision-making without first consulting, more accurate, complete or timely information. Any dependence on the subject of this site is at your own risk.
This site may contain some historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes on our site.
Section 4 – Modifications to service and prices
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuity of the Service.
Section 5 – Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and be subject to return or exchange according to our return policy only.
We have made the effort to show the colors and images of our products, in the store, with the greatest possible color accuracy. We cannot guarantee that your computer monitor shows the colors exactly.
All products are subject to availability. The images of the banners are illustrative. These legals cover all publications made in all media.
All promotions are not cumulative with other promotions. They apply while stocks last and are restricted to one per person.
The use of coupons is personal, only one coupon per user. Coupon by order. Each coupon may have particular restrictions that will be communicated in the banner.
We reserve the right, but are not obliged, to limit the sales of our products or services to any person, geographical region or jurisdiction. We can exercise this right based on each case. We reserve the right to limit the quantities of the products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.
We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you meets your expectations, or that any errors in the Service will be corrected.
Mezcal Doña Perla is committed to providing the best products that meet our standards, as well as complying with the highest health safety and related applicable regulatory requirements. In the event that any of our products does not meet the highest standards, we are not responsible for damages resulting from the lack of use or defect of the products, and the product will be removed from our market immediately.
Section 6 – Billing Accuracy and Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Prices may vary without prior notice due to external factors: monetary devaluations, drastic alterations in the exchange rate, among others.
In the event that we make a change or cancel an order, we can try to notify you by contacting you via email and / or billing address / phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our opinion, seem to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate information about the purchase and account used for all purchases made in our store. You agree to quickly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Return Policy, in section 18 of this document.
Section 7 – Optional Tools
We may provide you with access to third-party tools that we do not monitor and over which we have no control or access.
You acknowledge and agree that we provide access to this type of tool «as is» and «as available» without warranties, representations or conditions of any kind and without any endorsement. We will not have any liability arising from or related to your use of tools provided by third parties.
Any use you make of the optional tools offered through the site at your own risk and discretion and you should ensure that you are familiar with and approve the terms under which these tools are provided by the third-party provider(s).
It is also possible that, in the future, we will offer you new services and/or features through the website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
Section 8 – Third-party links
Certain content, products and services available through our Service may include third-party material.
Third-party links on this site may be redirected to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not guarantee and will not have any obligation or responsibility for any material from third parties or websites, or any materials, products or services from third parties.
We are not responsible for any damage or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please carefully review the policies and practices of third parties and make sure you understand them before participating in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
Section 9 – User comments, capture and other submissions
If, at our request, you send certain specific presentations (for example participation in contests) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, either online, by email, by post, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use by any means comments that you have sent us. We have and will not have no obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.
We may, but have no obligation, to monitor, edit or remove content that we consider to be illegitimate, offensive, threatening, slanderous, defamatory, pornographic, obscene or objectionable or violates the intellectual property of any of the parties or the Terms of Service.
You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could, in any way, affect the operation of the Service or any related website. You may not use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no liability with respect to comments posted by you or any third party.
Section 10 – Personal Information
Your presentation of personal information through the site is governed by our Privacy Policy. To see our Privacy Notice.
Section 11 – Errors, inaccuracies and omissions
From time to time there may be information on our site or on the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update the information or cancel orders if any information on the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order).
We assume no obligation to update, correct or clarify the information on the Service or any related website, including, without limitation, pricing information, except as required by law. No updated specification or updated date applied on the Service or any related website, shall be taken to indicate that all information on the Service or on any related website has been modified or updated.
Section 12 – Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to ask others to perform or engage in illegal acts; (c) to violate any federal, provincial or state international regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third parties’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate on grounds of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) to present false information or (G) to upload or transmit viruses or any other type of malicious code that is or may be used in any way that may compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security elements of the Service or any related website – other sites or the Internet. We reserve the right to suspend use of the Service or any related website for violating any of the prohibited use items.
Section 13 – Exclusion of guarantees; limitation of liability
We do not guarantee or warrant that the use of our service will be uninterrupted, punctual, safe or error-free.
We do not guarantee that the results that can be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we can remove the service for indefinite periods of time or cancel the service at any time without prior notice.
You expressly accept that the use of, or the possibility of using, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided «as is» and «as available» for your use, without any representation, warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, marketable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall Mezcal Doña Perla, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damage, whether based on contract, tort (including negligence), strict liability or otherwise, as a result of the use of any of the services or products acquired through the service, or for any other claim related in any way related to The use of the service or any product, including but not limited to, any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if notified of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
Section 14 – Compensation
You agree to indemnify, defend and hold harmless Mezcal Doña Perla and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or as a result of your breach of the Terms of Service or the documents they incorporate by reference, or the violation of any law or the rights of a third party.
Section 15 – Divisibility
In the event that any provision of these Terms of Service is determined to be illegal, void or unenforceable, such provision will, however, be effective to obtain the maximum extent permitted by applicable law, and the non-enforceable part will be considered separate from these Terms of Service, such determination will not affect the validity of enforceability of the other remaining provisions.
Section 16 – Termination
The obligations and responsibilities of the parties that have incurred prior to the date of termination will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If in our judgment, you fail, or are suspected to have failed, in the fulfillment of any term or provision of these Terms of Service, we may also terminate this agreement at any time without prior notice, and you will continue to be responsible for all amounts owed up to and including the date of termination; and/or consequently we may deny access to our services (or any part thereof).
Section 17 – Full Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and the policies or rules of operation posted by us on this site or with respect to the service constitute the entire agreement and understanding between you and us and govern the use of the Service and supersedes any previous or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service will not be interpreted against the writing group.
Section 18 – Return Policy
Period
We have a deadline for returns from the date on which the parcel delivered your order to the address indicated when making the purchase. You must notify about the return before the fulfillment is fulfilled through one of our service channels:
Conditions
To be eligible for a return, the item must:
– Be unused and in the same conditions in which you received it. It must also be in its original packaging and have the warranty seals.
There are some situations where only partial refunds can be guaranteed:
– Any product that is not in its original condition, that is damaged or missing parts for reasons beyond our control.
If you wish to return any of our products, you can do so in the following ways:
– Sending your invoice or ticket to the sales email, where one of our sales advisors will help you in the process. – Request the return within the return period by email.
Procedure
Money back (only applies to cases of warranty and retraction law): – Through transfer (savings account, current account, savings in hand): it is made within approximately 15 business days of receiving the product again in our warehouse. – Through payment reversal: fifteen business days after receiving the product in our warehouse. This reversal is at the expense and order of your bank, any questions you must contact them directly. – Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or lower than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the exchange, the value of the product(s) will be delivered in a coupon for a new purchase. – Coupon to make a new purchase (This coupon is valid for six months from the date of creation). Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or lower than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the exchange, the value of the product(s) will be delivered in a coupon for a new purchase. Coupon to make a new purchase (This coupon is valid for six months from the date of creation).
Product conditions
The product must be returned in optimal condition, without traces of having been used, with the original labels or failing that, if they have already been removed, you must insert them into the packaging. Once the product is received in our warehouse, we will verify the conditions of it and according to the results, you will be sent a new product or you will be given a coupon for a new purchase.
Products that apply:
Mezcal Tobasiche, Mezcal Tobalá, Mezcal Arroqueño, Mezcal Ensamble, Mezcal Espadín, Mezcal Martinero, Mezcal Tepeztate, each of them in presentation of 750ml.
Response period
Refund: Depending on the payment method you have used for your purchase, the refund will be made through an electronic transfer or to your credit card. Partial refunds will be processed by electronic transfer. Exchanges will be dispatched approximately in 3 business days after receiving the product in the warehouse and will apply the same times as a regular delivery.
Shipping costs
The User may return at no cost any product that presents factory defects. Transportation costs and others that entail a return for reasons other than factory defects will be covered by the customer.
Section 19 – Law
For the interpretation and compliance with these terms and conditions, the parties submit to the jurisdiction of the courts of the City expressly waived any other jurisdiction that may correspond to them by reason of their present or future addresses.
Section 20 – Changes to the terms of service
You can review the most up-to-date version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically to check for changes. Continued use of or access to our website or the Service after the posting of any changes to these Terms of Service implies acceptance of such changes.
Section 21 – Contact information
Questions about the Terms of Service should be sent to mezcaldonaperla@gmail.com.
Last update of this terms and conditions document: 06/24/2024
